Cover image for Why is everyone so cranky? : the ten trends that are making us angry & how we can find peace of mind instead
Why is everyone so cranky? : the ten trends that are making us angry & how we can find peace of mind instead
Charles, C. Leslie.
Personal Author:
First edition.
Publication Information:
New York : Hyperion, 1999.
Physical Description:
x, 383 pages ; 22 cm
Format :


Call Number
Material Type
Home Location
Item Holds
BF575.S75 C437 1999 Adult Non-Fiction Central Closed Stacks

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If youre mad as hell and not going to take it any longer, take a look at this book. Road rage, death threats, teen violence, explosive aggression on television and radio. Its North Americas anger epidemic and no one is immune. Written by an expert on teamwork and communication, this intriguing look at anger and its causes touches on the ten areas most responsible for societal conflict and uncontrolled rage, and shows readers how to overcome them by resisting angry impulses.

Author Notes

C. Leslie Charles, an award-winning professional speaker, founded her company, Trainingworks, in 1979. She publishes a newsletter, has authored five books, and her articles have appeared in a variety of national publications. She lives in East Lansing, Michigan

Reviews 1

Publisher's Weekly Review

A motivational speaker and workplace consultant, Charles confronts the problem of increasing incivility, which she calls "cultural crankiness." Although she ambitiously seeks to advise readers on everything from relationships and parenting to the challenge of adapting to technology and new business strategies, her self-help book is best appreciated in small doses. Drawing her lessons from the simplicity movement and other popular trends, such as the defining of one's life "mission," she identifies 10 main sources of stress: time constraints, communication overload, emotional distance, money concerns, competition, customer contact, technology, change, aging and the complexity of life. In a "Cranky Quiz" for each trend, Charles lays outÄand sometimes stretches outÄits components. For example, the quiz on "communications overload" addresses 10 separate problem areas, several of which involve watching TV (e.g., watching talk shows vs. political talk shows vs. commercials, etc.). In what amounts to information overload, Charles goes on to offer "anti-crankiness alternatives" for each sub-item. Suggestions that might be practical, straightforward or entertaining often get lost in the onslaught. Charles's style is relentlessly energetic and colloquial, though weighed down by gimmicky language. The reader may be able to mine some entertaining and useful ideas from individual chapters, but the effect of the whole can make one, well, cranky. (Oct.) (c) Copyright PWxyz, LLC. All rights reserved

Table of Contents

Introductionp. 1
1 The Whining Turns to a Roarp. 9
2 Compressed Time: Feed the Rushp. 27
3 Communication Overload: Too Much, Too Oftenp. 59
4 dis-Connectedness: We're Linked to Each Other but Are We Connected?p. 90
5 Cost: Poor, Broke, and Paying the Pricep. 126
6 Competition: A Multitude of Demands Among Dwindling Resourcesp. 157
7 Customer Contact: More People Than We Can Handle, More Pressure Than We Needp. 191
8 Computers: The Technology Takeoverp. 222
9 Change: More Change Than We Want, Less Change Than We Needp. 253
10 Coming of Age: Old Youths and Young Eldersp. 283
11 Complexity: New Ways, Old Rules, Multiple Rolesp. 315
12 Getting a Life: The Quizzes Are Over, Get Ready for the Finalp. 346
13 The Emergency Department: Where to Go When All Else Failsp. 360