Cover image for Introduction to library public services
Title:
Introduction to library public services
Author:
Evans, G. Edward, 1937-
Personal Author:
Edition:
Sixth edition.
Publication Information:
Englewood, Colo. : Libraries Unlimited, 1999.
Physical Description:
xviii, 500 pages : illustrations ; 25 cm.
Language:
English
ISBN:
9781563086328

9781563086335
Format :
Book

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Z711 .B63 1999 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Emphasizing the enormous changes wrought by technology, this essential text offers a solid, broadly based view of library public service and its functions. Chapters are arranged by type of service-reference services and sources, bibliographic instruction, interlibrary loan, circulation, reserve services, special collections, serials, media services, government documents, and security issues.

Emphasizing the enormous changes wrought by technology, this essential text offers a solid, broadly based view of library public service and its functions. Chapters are arranged by type of service-reference services and sources, bibliographic instruction, interlibrary loan, circulation, reserve services, special collections, serials, media services, government documents, and security issues. Within each chapter, the authors consider the philosophy and role of the particular service, variations in service and format, physical facility (and storage) implications, staffing patterns and administrative concerns, and legal and ethical issues. The duties and responsibilities of professional librarians and support staff are incorporated throughout. The book has been entirely rewritten, integrating technological information throughout the book in context. For example, the effects of automation and the Internet on reference service are examined and there is greater emphasis on electronic, and especially Inte


Reviews 1

Booklist Review

For this new edition, Evans and Carter have revised all chapters and have totally rewritten four: chapter 2, which explores the issues of staffing and training; chapter 3, which deals with customer service and quality service; chapter 14, which explores special services such as programming; and chapter 16, which deals with assessment and how it relates to quality service. Evans and Carter also note since the last edition the growing importance of volunteers and support staff in the work of public services and, having written the book in 2008, capture the economic downturn in their approach, mentioning how libraries will rely more on these cadres of important staff. This library-science text stands alone and should be an assigned text in most library schools. It would not be out of line for department managers in any type of library to assign readings to their frontline staff and have formal staff discussions or more informal water-cooler interchanges.--Carbone, Jerry Copyright 2009 Booklist


Table of Contents

Chapter 1 Introduction
Chapter 2 Reference Services
Chapter 3 Reference Sources
Chapter 4 Library Instruction
Chapter 5 Interlibrary Loan and Document Delivery
Chapter 6 Circulation Services
Chapter 7 Reserve Services
Chapter 8 Special Collections
Chapter 9 Serial Services
Chapter 10 Media Services
Chapter 11 Government Information
Chapter 12 Security Issues