Cover image for The diversity toolkit : how you can build and benefit from a diverse workforce
The diversity toolkit : how you can build and benefit from a diverse workforce
Sonnenschein, William.
Personal Author:
Publication Information:
Lincolnwood, Ill. : Contemporary Books, [1999]

Physical Description:
xi, 210 pages : illustrations ; 23 cm
General Note:
Rev. ed. of: The practical executive and workforce diversity. Lincolnwood, Ill. : NTC Business Books, 1997.
Format :


Call Number
Material Type
Home Location
Central Library HF5549.5.M5 S66 1999 Adult Non-Fiction Non-Fiction Area

On Order



The diverse workforce is not only the future; it is here and now. And, with the help of The Diversity Toolkit , managers of all levels can learn easily to adapt and be sensitive to the new workforce realities. The "diversity toolkit" features easy-to-use tips for improving communications skills, practical guidance for perfecting team relationships, and helpful suggestions for attaining leadership skills. This practical guide will ensure that readers will achieve tangible results effectively and efficiently.

Author Notes

William Sonnenschein is a member of the Communications Group Faculty of the Haas School of Business, University of California, Berkeley.

Table of Contents

Prefacep. v
Acknowledgementsp. vii
Introductionp. ix
Chapter 1 Defining Diversityp. 1
Chapter 2 Issues in Diversityp. 13
Chapter 3 Looking Inward: Tools for Self-Awarenessp. 29
Chapter 4 Looking Outward: Understanding People from Diverse Backgroundsp. 49
Chapter 5 Effective Communication in a Diverse Organizationp. 75
Chapter 6 Diversity and Team-Buildingp. 97
Chapter 7 Managing Conflictp. 119
Chapter 8 The Words of Leadershipp. 143
Chapter 9 Leading Changep. 161
Chapter 10 Leadership at Every Levelp. 179
Notesp. 195
Resource Guidep. 199
Indexp. 201

Google Preview