Cover image for Principles of total quality
Title:
Principles of total quality
Author:
Swift, J. A.
Personal Author:
Edition:
Second edition.
Publication Information:
Boca Raton, Fla. : St. Lucie Press, [1998]

©1998
Physical Description:
xvi, 426 pages : illustrations ; 24 cm
Language:
English
ISBN:
9781574440942
Format :
Book

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HD62.15 .O43 1998 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization. As in the previous edition, the reader is provided with a thorough understanding of:


Table of Contents

Management of Total Quality
Total quality management and the revival of quality in the United States
Leadership
Information and analysis
Strategic quality planning
Human resources development and quality management
Management of process quality
Customer focus and satisfaction
Benchmarking
Organizing for total quality management
Quality and productivity..
Processes and Quality Tools
The cost of quality
The concept of a process
Understanding data
The seven basic quality