Cover image for People come first : user-centered academic library service
People come first : user-centered academic library service
Montanelli, Dale S.
Publication Information:
Chicago : Association of College and Research Libraries, 1999.
Physical Description:
viii, 194 pages ; 23 cm.
Avoiding the seven deadly sins, or technology and the future of library service in academic libraries / Gateway library : rethinking undergraduate services / Collection development in transition / Cataloging : a case study of self-imposed obsolescence / Reference : putting users first / Interlibrary services from both sides of the desk / Value-added access services / Toward self-sufficient users : helping patrons learn to use information resources independently / Service-oriented personnel / It's only money : financial resources in the user centered library
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Z674 .A75 NO.53 Adult Non-Fiction Central Closed Stacks

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Library Journal Review

Examination of academic library operations as they affect users is the central theme of these new collections of essays. Written by current or past practitioners, the ten chapters are divided into two parts. The first section opens with Michael Gorman's essay on the need to consult users during the planning process, using technology to empower users, and providing high-quality and friendly service. Lizabeth A. Wilson then uses the "gateway" concept as a model for service for undergraduate students. The book's second part discusses how collection development, cataloging, reference, interlibrary loan, access services plus personnel and financial decisions affect users. Most of the chapters cover both problems faced by librarians and users plus solutions to those concerns. Although well written, this book presents few new ideas. However, library school students plus practitioners should benefit from it, especially if read in conjunction with Restructuring Academic Libraries (American Library Assn., 1997) and Gateways to Knowledge: (Professional Media, LJ 6/15/97).√ĄStephen L. Hupp, Urbana Univ. Lib., OH (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.