Cover image for People come first : user-centered academic library service
Title:
People come first : user-centered academic library service
Author:
Montanelli, Dale S.
Publication Information:
Chicago : Association of College and Research Libraries, 1999.
Physical Description:
viii, 194 pages ; 23 cm.
Language:
English
Contents:
Avoiding the seven deadly sins, or technology and the future of library service in academic libraries / Gateway library : rethinking undergraduate services / Collection development in transition / Cataloging : a case study of self-imposed obsolescence / Reference : putting users first / Interlibrary services from both sides of the desk / Value-added access services / Toward self-sufficient users : helping patrons learn to use information resources independently / Service-oriented personnel / It's only money : financial resources in the user centered library
ISBN:
9780838979990
Format :
Book