Cover image for Effective communication
Effective communication
Roebuck, Chris, 1956-
Personal Author:
Publication Information:
New York : AMACOM, [1998]

Physical Description:
96 pages : illustrations ; 24 cm.
General Note:
"A Marshall edition"--T.p. verso.

Includes index.
Format :


Call Number
Material Type
Home Location
Item Holds
HF5718 .R633 1998 Adult Non-Fiction Non-Fiction Area

On Order



All organizations rely on communication between people. This book helps you get the best from the main forms of communication in the workplace today - and makes sure your message gets across to the right people. Sections on written communication, using the telephone, face-to-face communication, and communication within groups provide a comprehensive program for developing your skills in these areas. This will allow you to work more efficiently and achieve your objectives faster. Effective communication is the fundamental key to success in all areas at work. Book jacket.

Author Notes

Chris Roebuck has, for 20 years, helped organizations, teams, and individuals improve their performance. He has worked with international organizations, major institutions, and the British Army. He is a director of Capital consultancy and lectures at City University Business School, London. Chris has appeared on both radio and television and his work has been published worldwide.


Table of Contents

Chapter 1 Why is effective communication important?p. 8
Will improving my skills bring benefits?p. 10
How can I improve my skills?p. 12
Chapter 2 Why is self-assessment important?p. 16
Face-to-face with another personp. 16
Face-to-face with a groupp. 18
Giving feedbackp. 20
Using the telephonep. 22
Written communicationp. 24
Listening skillsp. 26
Discussing problems and getting agreementp. 28
Chapter 3 How communication worksp. 32
The first steps to effective communicationp. 34
Preparing the messagep. 36
Matching the message to the receiverp. 38
Deciding on the means of deliveryp. 40
Getting the delivery rightp. 42
Doing the support workp. 43
Preparing the receiverp. 45
Delivering your messagep. 46
Has your message been understood?p. 48
Barriers to communicationsp. 50
Chapter 4 Getting it right at workp. 54
Face-to-face with a groupp. 56
Getting effective feedbackp. 58
Giving feedback to othersp. 60
Communicating by telephonep. 64
Using the written wordp. 66
Writing a reportp. 70
Negotiating and getting agreementp. 72
Chapter 5 Developing your skillsp. 76
Areas of regular communicationp. 78
Preparing to write a development planp. 80
Identifying development needsp. 82
Development action planp. 83
Immediate action planp. 84
Help your boss communicate with youp. 86
Chapter 6 Improve communication with team briefingsp. 90
Open communication and learningp. 93
General development suggestionsp. 94
Conclusionp. 95
Indexp. 96
Further readingp. 96