Cover image for Quality and me : lessons from an evolving life
Quality and me : lessons from an evolving life
Crosby, Philip B.
Personal Author:
First edition.
Publication Information:
San Francisco, Calif. : Jossey-Bass, [1999]

Physical Description:
xiv, 251 pages : illustrations ; 24 cm
General Note:
Includes index.
Personal Subject:
Format :


Call Number
Material Type
Home Location
Item Holds
HD62.15 .C764 1999 Adult Non-Fiction Non-Fiction Area

On Order



Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.

Author Notes

Philip B. ^Crosby is chairman and CEO of Philip Crosby Associates II, based in Winter Park, Florida. He is the author of twelve books, including Quality Is Free, which sold more than two million copies, and The Absolutes of Leadership (Jossey-Bass, 1997).

Table of Contents

Prefacep. ix
Introducing Mep. xi
Part 1 Growing Upp. 1
1 From Wheeling to the Navyp. 3
2 A Podiatrist in the Marinesp. 23
Part 2 Learning the Need for a Quality Reformationp. 33
3 Discovering Industryp. 35
4 On the Road to Comprehension: The Martin Companyp. 49
5 Getting Serious About Reforming Quality Managementp. 74
6 ITT and Mr. Geneenp. 93
7 The Nuts and Bolts of Reformationp. 115
8 Implanting the Reformed Quality Philosophyp. 129
Part 3 Teaching the Quality Reformationp. 145
9 Becoming an Entrepreneurp. 147
10 Growing Philip Crosby Associates, Inc.p. 156
11 The Maturing Companyp. 174
12 Managing a Public Companyp. 188
Part 4 Careers IV and Fivep. 203
13 Speaking Out on Leadershipp. 205
14 PCA Reduxp. 208
Guidelines for Browsersp. 225
Indexp. 239