Cover image for Quality and me : lessons from an evolving life
Quality and me : lessons from an evolving life
Crosby, Philip B.
Personal Author:
First edition.
Publication Information:
San Francisco, Calif. : Jossey-Bass, [1999]

Physical Description:
xiv, 251 pages : illustrations ; 24 cm
General Note:
Includes index.
Personal Subject:
Format :


Call Number
Material Type
Home Location
Item Holds
HD62.15 .C764 1999 Adult Non-Fiction Non-Fiction Area

On Order



One of the 20th century's great management thinkers shares the story of his life and the lessons he has learned about management and business. Here for the first time is the essential Crosby: ideas and insights spanning over four decades of the evolution of management and business. In a style that is homespun and profound, this venerable leader gives the reader an intimate look back at his career, one that helped revolutionize the very way quality management is practised today.

Author Notes

Philip B. ^Crosby is chairman and CEO of Philip Crosby Associates II, based in Winter Park, Florida. He is the author of twelve books, including Quality Is Free, which sold more than two million copies, and The Absolutes of Leadership (Jossey-Bass, 1997).

Table of Contents

Prefacep. ix
Introducing Mep. xi
Part 1 Growing Upp. 1
1 From Wheeling to the Navyp. 3
2 A Podiatrist in the Marinesp. 23
Part 2 Learning the Need for a Quality Reformationp. 33
3 Discovering Industryp. 35
4 On the Road to Comprehension: The Martin Companyp. 49
5 Getting Serious About Reforming Quality Managementp. 74
6 ITT and Mr. Geneenp. 93
7 The Nuts and Bolts of Reformationp. 115
8 Implanting the Reformed Quality Philosophyp. 129
Part 3 Teaching the Quality Reformationp. 145
9 Becoming an Entrepreneurp. 147
10 Growing Philip Crosby Associates, Inc.p. 156
11 The Maturing Companyp. 174
12 Managing a Public Companyp. 188
Part 4 Careers IV and Fivep. 203
13 Speaking Out on Leadershipp. 205
14 PCA Reduxp. 208
Guidelines for Browsersp. 225
Indexp. 239