Cover image for Be your own executive coach : master high-impact communications skills for dealing with difficult people, improving your personal image, learning how to listen, solving business problems creatively
Title:
Be your own executive coach : master high-impact communications skills for dealing with difficult people, improving your personal image, learning how to listen, solving business problems creatively
Author:
deLisser, Peter.
Personal Author:
Publication Information:
Worcester, MA. : Chandler House Press, [1999]

©1999
Physical Description:
xiii, 154 pages ; 23 cm
Language:
English
ISBN:
9781886284449
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library HF5718 .D426 1999 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Former top American football coach and stand-up comedian Peter de Lisser has written this funny book to tell managers how to communicate well.'


Author Notes

Billed as "A Coach for Today's Leaders," Peter deLisser provides personal coaching and team-building skills for people in all levels of business. His clients include Fortune 100 companies such as J.P. Morgan, Philip Morris, McGraw-Hill, Schering Plough, Pepsi, and IBM. He was featured in Fortune Magazine in an article entitled, "The New Executive Coach." Prior to starting his own company, he coached football at Williams College and Columbia University, and later held numerous executive positions in a broad range of industries.


Table of Contents

Prefacep. ix
Chapter 1 Master High-Impact Communicationsp. 1
Master a Responsible Communications Process: The Four S'sp. 2
Personal Strategies Keep Our Careers on a Fast Trackp. 5
The Way We Structure a Conversation Determines Its Successp. 5
We Need to Relearn Two Essential Life Skillsp. 6
Our Communication System Sets Us Freep. 7
Chapter 2 Personal Strategies Keep Our Careers on a Fast Trackp. 9
Awareness of Each Conversationp. 10
What Are Our Strengths and Vulnerabilities?p. 12
Personal Life Experiences Impact on Our Communicationsp. 14
Modifying Personal Beliefs Helps Eliminate Staticp. 18
Equal and Unequal Conversationsp. 20
We Have to Recognize Major Roadblocks to Communicationsp. 22
Praise--Roadblock or Motivatorp. 25
We Love to Give Solutions--and People Resist Themp. 28
Summary of Awarenessp. 32
Chapter 3 Personal Strategies Provide Standards to Control Each Conversationp. 33
A Specific Objective for Each Conversation Aims at Our Goalp. 34
Different People Set Different Time Limits for Each Conversationp. 36
Changing the Time Limit of a Conversation, Moment by Momentp. 38
We Have a Right to Exit Difficult Conversationsp. 39
I Am 100% Responsible to Listen and Speakp. 41
Summary of Standardsp. 42
Strategiesp. 43
Chapter 4 Every Conversation Needs a Flexible Structurep. 45
There Are Four Parts to Each Conversationp. 47
We Need Two Sets of Special Communication Skillsp. 47
Staying Flexible Is the Name of the Gamep. 48
Chapter 5 Responsible Listening: The Core Competency of a Leaderp. 51
I Accept 100% Responsibility for Listeningp. 54
Specify, Rationalize, and Depersonalizep. 56
Making My Conversation Specific Gives Me Controlp. 56
Turn Emotional Conversations into Rational Onesp. 59
Identify the Difference Between Stated and Unstated Emotionsp. 63
Chapter 6 Responsible Listening: Rationalize Unstated Emotionsp. 67
Depersonalize the Attacks and Defenses of Peoplep. 70
Specifying, Rationalizing, Depersonalizing--and Robert Frostp. 76
Responsible Listening: Practice Action Stepsp. 77
Responsible Listening: Action Planp. 82
Responsible Listening: Rating Your Ability to Use the Fundamentals of Responsible Listeningp. 83
Chapter 7 Responsible Speaking: How to Be Effective in a World of No Listenersp. 85
Bad News About Our Speakingp. 87
Good News About Our Speakingp. 88
Fundamentals: Four Structured Partsp. 94
Chapter 8 Speak Short in a World of No Listenersp. 97
Practice the Three Parts of Responsible Speakingp. 97
Summary: Responsible Speakingp. 106
Responsible Speaking: Suggested Action Stepsp. 108
Responsible Speaking: Action Planp. 113
Responsible Listening: Rating Your Ability to Use the Fundamentals of Responsible Listeningp. 114
Responsible Speaking: Planner for Every Occasionp. 116
Chapter 9 Coaching People for High Performance--Theirs and Oursp. 117
Coachingp. 120
Critic, Player, Coachp. 122
Coaching Is a Two-Step Processp. 124
Coaching Practice Drillp. 129
Moving Onp. 129
Chapter 10 Making Declarations So People Stay on Their Side of the Linep. 131
Who Are Declarative Speakers?p. 132
Declarationsp. 134
Straight Talkp. 136
Emotional Standp. 138
Summaryp. 139
Chapter 11 Master High-Impact Communication Skills: Your Career and Your Life Depend on Itp. 141
All Communications Are Learned Behaviors and Can Be Relearnedp. 142
The End or the Beginningp. 145
Resourcesp. 147
Indexp. 151

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