Cover image for Y2K : lessons learned from world-class companies
Title:
Y2K : lessons learned from world-class companies
Author:
Cope, Jim.
Personal Author:
Publication Information:
Indianapolis, Ind. : Que, [1999]

©1999
Physical Description:
xxii, 296 pages : illustrations ; 22 cm
General Note:
Includes: Executive summary of the Senate's Special Committee on the year 2000 technology problem.

Includes index.
Language:
English
ISBN:
9780789719911
Format :
Book

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Call Number
Material Type
Home Location
Status
Central Library QA76.76.S64 C63 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

This work provides up-to-date information on the Year 2000 (Y2K) date effect, including how the effect works, the status of readiness for the first major failure date, and the processes used to neutralize the effect. It is aimed at non-technical readers, such as business owners and managers.


Table of Contents

Chapter 1 The Date Effectp. 1
Century Culpritp. 1
What Could Go Wrong?p. 1
How the Date Effect Impacts Youp. 5
It's a Business Issuep. 5
It's Everywherep. 5
It's Confusingp. 6
Ready or Notp. 7
What You Need to Dop. 8
Finding Date Problemsp. 9
Fixing Date Problemsp. 9
Working with the Outside Worldp. 10
Dealing with Year 2000 and PCsp. 10
Preparing for the Worstp. 11
Chapter 2 Affected Systemsp. 13
Mainframesp. 13
Nonready Systemsp. 13
Mainframes Are a Four-Level Challengep. 14
Client/Server Systems and PCsp. 15
Date-Effect Vulnerability as Far as the Eye Can Seep. 16
Network Controls and Tools Ease Compliance Effortsp. 17
Embedded Logic Systemsp. 17
Time and Date Logicp. 17
A More Technical Look at Embedded Systemsp. 19
Clues for Recognizing Date-Sensitive Devicesp. 20
Fixing Embedded Systemsp. 22
Chapter 3 Industry Status: Financial Servicesp. 25
Dollars As Digitsp. 26
Regulating Y2K Compliance in the U.S. Banking Systemp. 28
Compliance Within the Federal Reservep. 28
Y2K Compliance Guidelines for Banks and Thriftsp. 31
Year 2000 and the Securities Industryp. 34
NASD Leads Year 2000 Readiness for Stock Exchangesp. 35
Disclosing Year 2000 Readinessp. 39
No Guarantees for Glitch-Free Financial Servicesp. 40
Chapter 4 Industry Status: Electricity, Natural Gas, Telecommunicationsp. 41
Electrical Gridsp. 41
Three Major Electrical Interconnectionsp. 42
Transmission and Distributionp. 43
Controlp. 44
Progress Toward Electric Utility Readinessp. 45
Natural Gasp. 46
Pipeline Readinessp. 47
Commercial Gas Distributor Readinessp. 49
Telecommunicationsp. 50
Private and Public Telephone Networksp. 50
PSTN Is Impossible to Certify as Y2K Compliantp. 50
Telco Forum Tests Network Interoperabilityp. 51
What Other Telcos Are Doingp. 52
Y2K and Global Positioning Systems (GPS)p. 52
Chapter 5 Industry Status: Other Businesses and Government Agenciesp. 55
Readiness in Critical Business Sectorsp. 59
Food and Y2Kp. 59
Health Care and Y2Kp. 62
Air Travel and Y2Kp. 63
Readiness in Governmentp. 64
Federal Government Departments and Agenciesp. 64
State Governmentsp. 69
County Governmentsp. 69
City Governmentsp. 70
The Effect on Your Businessp. 71
Chapter 6 Planning and Managing a Year 2000 Programp. 73
Developing the Y2K Planp. 74
The Year 2000 Program Officep. 75
Project Managementp. 77
Consistency in Planning and Supportp. 78
Administrative Issuesp. 79
Monitoring and Reporting Performancep. 79
Managing Risk and Qualityp. 79
Managing Human Resourcesp. 81
Managing Moneyp. 81
Managing Communicationsp. 81
Chapter 7 Sizing Up; Starting Upp. 83
Initial Inventoryp. 83
Program Startupp. 84
Situation Analysisp. 85
Risk Analysis, and the Definition of the Year 2000 Programp. 87
Next Steps Planningp. 89
Special Issues: Businessp. 89
Special Issues: Human Resourcesp. 90
Special Issues: External Dependenciesp. 91
Chapter 8 Year 2000 Assessmentp. 93
Conducting a Detailed Inventoryp. 94
Defining Clustersp. 95
Cluster Namingp. 95
Cluster Identificationp. 95
Getting Ready to Renovatep. 96
Prioritizationp. 96
Renovation Methodsp. 97
Consistency Is Importantp. 100
Chapter 9 Year 2000 Renovationp. 101
Conversionp. 101
Testingp. 102
Retrofittingp. 104
Acceptancep. 104
Implementationp. 105
Chapter 10 Managing External Dependenciesp. 107
Managing External Dependencies: Objectivesp. 108
Types of External Dependenciesp. 109
A Structure for Managing External Dependenciesp. 109
Project Startup and Preparationp. 110
Verifying Inventoryp. 110
A Strategy for External Dependency Readinessp. 112
Project Monitoring and Controlp. 113
Project Review and Assessmentp. 113
Special Issues: Managing External Dependenciesp. 114
Teamworkp. 114
External Contactsp. 115
Contractsp. 115
Contingency Plansp. 116
Chapter 11 Dealing with Year 2000 and PCsp. 117
Where Today Comes Fromp. 117
PC Operating System Compliancep. 119
Date Problems Where Hardware Meets OSp. 121
Problem: The BIOS Does Not Update the RTCp. 121
Problem: The BIOS Is Limited to a Year Rangep. 122
Problem: The Century Register Fails to Roll Overp. 123
Problem: The BIOS Is Unaware of Dates 2000 and Laterp. 124
Fixing a Bum BIOSp. 124
PC Applications: Are They Y2K Ready?p. 125
Off-the-Shelf Softwarep. 126
Homespun PC Applicationsp. 126
Finding and Fixing Y2K Issues on PCsp. 127
Chapter 12 Law and the Year 2000p. 129
Key Elements, Year 2000 Readiness and Disclosure Actp. 129
Liability Protectionsp. 130
Year 2000 Web Sitesp. 130
Temporary Antitrust Exemptionp. 131
Exclusionsp. 131
Look-back Provisionsp. 132
National Information Clearinghouse and Web Sitep. 132
Practical Applicationsp. 132
The Legal Side of Portfolio Assessment and External Agentsp. 133
The Prospect of Litigationp. 134
Potential Plaintiffsp. 135
Potential Defendantsp. 136
Potential Causes of Y2K Legal Actionp. 136
Potential Defensesp. 139
Potential Impact of Litigationp. 140
Chapter 13 Date Effect Contingency Planningp. 141
Starting with Business Groupsp. 142
Some Basic Assumptionsp. 142
Types of Contingency Planningp. 142
Guidelines for Contingency Planningp. 144
Programmatic Contingency Plansp. 144
Mission-Oriented Contingency Plansp. 148
Contingency as Capitalp. 154
Chapter 14 Prudential: A Y2K Case Historyp. 155
Program Officesp. 156
Companywide Program Office (CPO)p. 156
Business Group Program Office (BGPO)p. 158
People Processes in the CPO Environmentp. 159
Startup and Assessmentp. 159
Tools and External Service Providersp. 161
System Renovation, Replacement, and Retirementp. 161
Testing Strategyp. 162
Certification Strategyp. 162
Standardized Methodologiesp. 163
External Dependencies Strategyp. 164
Communications Strategyp. 165
Internal Communicationsp. 166
External Communicationsp. 167
Planning Is Essentialp. 168
Chapter 15 Epilogue: The Date Effect Beyond Year 2000p. 169
Appendix A Glossary of Year 2000 Termsp. 171
Appendix B Sample Y2K Checklists and Worksheetsp. 193
Prudentialp. 193
Mitre Corporationp. 211
System Identificationp. 212
Certification Levelsp. 221
Year 2000 Program Assessment Checklistp. 225
Awarenessp. 225
Assessmentp. 225
Renovationp. 228
Validationp. 229
Implementationp. 229
U.S. Small Business Administrationp. 231
Suggested Y2K Testing Criteriap. 231
Appendix C Year 2000 Readiness Plan for Small Businesses (Prudential and/or SBA)p. 233
What Is the Year 2000 Problemp. 233
...And Why Is It So Important?p. 234
How Big a Problem?p. 234
No "Silver Bullet"p. 235
You Can't Do Nothingp. 235
Your Business Is at Stakep. 235
It's NOT Just a Data Processing Problemp. 236
Managing to Year 2000 Readinessp. 236
Suggested Steps to Readinessp. 237
Don't Get Contaminatedp. 244
Personal Computersp. 244
Business Continuity (Contingency) Planningp. 245
Your Business Is NOT Alonep. 246
Other Sources of Helpp. 247
Some Questions to Help Assess System Readinessp. 249
Additional Datesp. 249
Suggested Testing Criteriap. 250
Appendix D Y2K References and Resourcesp. 253
Appendix E The Senate Special Committee on the Year 2000 Technology Problem: Executive Summaryp. 265
Overall Observationsp. 266
Sector Assessmentsp. 268
Utilitiesp. 268
Health Carep. 269
Telecommunicationsp. 270
Transportationp. 270
Financep. 270
Governmentp. 271
General Businessp. 271
Litigationp. 272
Internationalp. 272
Indexp. 275

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