Cover image for Results-based leadership
Results-based leadership
Ulrich, David, 1953-
Personal Author:
Publication Information:
Boston : Harvard Business School Press, 1999.
Physical Description:
xiv, 234 pages ; 24 cm
Format :


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HD57.7 .U45 1999 Adult Non-Fiction Central Closed Stacks

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A landmark book, Results-Based Leadership challenges the conventional wisdom surrounding leadership. Authors Ulrich, Zenger, and Smallwood--world-renowned experts in human resources and training--argue that it is not enough to gauge leaders by personal traits such as character, style, and values. Rather, effective leaders know how to connect these leadership attributes with results. Results-Based Leadership shows executives how to deliver results in four specific areas: results for employees, for the organization, for its customers, and for its investors. The authors provide action-oriented guidelines that readers can follow to develop and hone their own results-based leadership skills. By shifting our focus to the connection between the attributes and the results of leadership, this perceptive new guide fundamentally improves our understanding of effective leadership. Results-Based Leadership brings a refreshing clarity and directness to the leadership discussion, providing a hands-on program to help executives succeed with their leadership challenges.

Author Notes

Dave Ulrich is a professor at the School of Business at the University of Michigan, where he codirects Michigan's Human Resource Executive Program. He is the author of the bestselling Human Resource Champions (HBS Press). Jack Zenger is president of Provant, an organizational and performance improvement firm, and prior to that cofounded Zenger-Miller, a leading management and leadership development company. He is a coauthor of the bestselling Self-Directed Work Teams: The New American Challenge. Norm Smallwood is a managing director of Novations, a strategy, organization design, and change management consulting firm. He is a coauthor of Real-Time Strategy.

Reviews 3

Booklist Review

The three authors are a University of Michigan business professor and editor of Human Resource Management Journal, a president of a firm specializing in corporate training, and a founding partner of a management consulting firm. They argue that there is a problem with prevailing leadership models and with the spate of recent books devoted to leadership. The three complain that what they see as an exclusive focus on leadership attributes is misguided. Emphasizing that traits are important, they make the case that a model of effective leadership must also consider measurable results. They explain how an organization should define "desired results," and they identify four areas in which to look for results. Effective leaders invest, leverage, and expand their organization's human capital. They improve an organization's capabilities to learn, to act swiftly, to collaborate without boundaries, and to be accountable. Leaders get customer results by creating firm rather than brand equity. And, finally, in the fourth realm, leaders build shareholder value by improving the company's bottom line--literally! --David Rouse

Library Journal Review

The authors argue that most business leaders lack insight when responding to the simple question, "What is your business about?" Usually, the response focuses on the company's product affiliation, for example "We're in plastics." In order to get good business results, the authors say, leaders need to understand fully what makes their organization tick at the "elemental level." The authors, a business educator and two company directors, draw on their business experience as well as the work of other business leaders and illustrate with specific strategies and charts how to achieve "results" in four specific areas: employees, the organization, its customers, and its investors. Here we also learn about the leadership attributes of successful companies, information that readers can use as a guide to hone their own leadership skills. A notes section offers additional readings. Recommended for specialized business collections, company executives, business managers, and human resource people. (Index not seen.)√ĄBellinda Wise, Nassau Community Coll. Lib., Garden City, NY (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Choice Review

Although many books have been written about leadership issues, most center around leadership traits and theories. While traits and theories are important, there is something else integral to the process: results. The volume introduces the concept of results and its role in successful organizational leadership. The three authors, all recognized experts in the fields of human resources and leadership, identify four specific groups of stakeholders--employees, organizations, customers, and investors--and offer suggestions for achieving results in each group. They discuss requirements for success and state that results must be balanced, strategic, long lasting, and selfless. A chapter is devoted to each of the four stakeholder groups, offering many real-world examples of both successful and unsuccessful leadership efforts. Also included are worksheets and guidelines for the reader to use when implementing the concepts. Although many topics covered have been discussed in the literature (e.g., change management, restructuring, compensation and reward systems, reengineering, and measurement systems), this work is unique because it integrates them into a results-based leadership model. The authors have done an excellent job of presenting a complex and important topic. Recommended for upper-division undergraduate through professional collections. G. Klinefelter; Art Institute of Fort Lauderdale

Table of Contents

Warren Bennis
Forewordp. vii
Prefacep. xi
1 Connecting Leadership Attributes to Resultsp. 1
2 Defining Desired Resultsp. 27
3 Employee Results: Investing in Human Capitalp. 53
4 Organization Results: Creating Capabilitiesp. 81
5 Customer Results: Building Firm Equityp. 107
6 Investor Results: Building Shareholder Valuep. 139
7 Becoming a Results-Based Leaderp. 169
8 Leaders Building Leadersp. 191
Notesp. 217
Indexp. 227
About the Authorsp. 233