Cover image for The administrative medical assistant
The administrative medical assistant
Kinn, Mary E.
Personal Author:
Fourth edition.
Publication Information:
Philadelphia : Saunders, 1999.
Physical Description:
pages cm
Format :


Call Number
Material Type
Home Location
Central Library R728.8 .K49 1999 Adult Non-Fiction Central Closed Stacks-Oversize

On Order



This text is the authority on the administrative skills needed for effective medical assisting professionals. It has been updated and revised to include all topics and skills such as those required by the American Association of Medical Assistants for entry level medical assisting. The text provides essential theory, skills and reinforcement exercises to ensure passage of the Medical Assisting Certification Exam. This edition features high-quality four-color illustrations, critical thinking exercises and follow-up answers at the conclusion of each chapter. It also includes a free CD-ROM packaged with the book.

Table of Contents

Unit I Professionalism: Legal Concepts: Communication Skills.
Section 1 Professionalism
Introduction to Medical Assisting
Medical Assisting Externship
Brief History of Medicine.
Section 2 Legal Concepts
Medical Practice Systems
Medical Ethics
Medicine and the Law.
Section 3 Communication Skills
Interpersonal Skills and Human Relations
Patient Reception
Appointments, Scheduling, And Time Management
Telephone Techniques.
Unit II Administrative Procedures: Practice Finance: Advanced Administrative Skills.
Section 4 Administrative Procedures
Correspondence and Mail Processing
Dictation and Transcription
The Computer in Medical Practice
Filing Methods, Record Storage and Retention
Health Information Management.
Section 5 Practice Finances
Professional Fees and Credit Arrangements
Managing Practice Finances
Banking Services and Procedures
Billing and Collection Procedures
Health Insurance and Managed Care
Coding and Claims Processing.
Section 6 Advanced Administrative Skills
Assisting with Library, Research, Travel, And Meetings
Office Environment
Management Responsibilities.

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