Cover image for The administrative medical assistant
The administrative medical assistant
Kinn, Mary E.
Personal Author:
Fourth edition.
Publication Information:
Philadelphia : Saunders, 1999.
Physical Description:
pages cm
Format :


Call Number
Material Type
Home Location
Central Library R728.8 .K49 1999 Adult Non-Fiction Central Closed Stacks-Oversize

On Order



The 4thEdition of this authoritative text serves as an excellent source for training the administrative medical assistant. It isa useful reference for the practising medical assistant, and the text of choice in preparing for certification exams. Completely updated, and now in full colour, it includes all the topics and skills identified by the American Association of Medical Assistants (AAMA) in their Occupational Analysis of the Medical Assisting Profession (Role Delineation Study Competencies). Covers all of the theories and skills required by the Role Delineation Study, focusing on key curriculum content and offering nice-to-know information in sidebars. Includes all the theory, skills, and reinforcement exercises required to pass the Medical Assisting Certification Exam. Provides chapter outlines, vocabulary, and learning objectives, as well as cognitive and performance objectives. Contains all new four-colour art throughout, including high-quality photographs and illustrations. Lists what Role Delineation competencies are covered in each chapter. Incorporates a real-world orientation that can be easily transferred to everyday situations encountered on the job. Features Memory Joggers questions throughout with follow-up How Did I Do? answers at the end of the chapter. Also includes Critical Thinking Challenge exercises to stimulate and motivate students to independently think through various problems that occur everyday in the physician s office. Offers a unique, completely refocused and reorganized ancillary package that includes a Student Learning and Competency Resource (a workbook and CD-ROM), an Instructors Curriculum Guide,that provides the essentials for teaching AAMA accreditation requirements, and an EXAMaster.

Table of Contents

Unit I Professionalism: Legal Concepts: Communication Skills.
Section 1 Professionalism
Introduction to Medical Assisting
Medical Assisting Externship
Brief History of Medicine.
Section 2 Legal Concepts
Medical Practice Systems
Medical Ethics
Medicine and the Law.
Section 3 Communication Skills
Interpersonal Skills and Human Relations
Patient Reception
Appointments, Scheduling, And Time Management
Telephone Techniques.
Unit II Administrative Procedures: Practice Finance: Advanced Administrative Skills.
Section 4 Administrative Procedures
Correspondence and Mail Processing
Dictation and Transcription
The Computer in Medical Practice
Filing Methods, Record Storage and Retention
Health Information Management.
Section 5 Practice Finances
Professional Fees and Credit Arrangements
Managing Practice Finances
Banking Services and Procedures
Billing and Collection Procedures
Health Insurance and Managed Care
Coding and Claims Processing.
Section 6 Advanced Administrative Skills
Assisting with Library, Research, Travel, And Meetings
Office Environment
Management Responsibilities.

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