Cover image for Consumer fraud : a reference handbook
Consumer fraud : a reference handbook
Norrgard, Lee E.
Personal Author:
Publication Information:
Santa Barbara, Calif. : ABC-CLIO, [1998]

Physical Description:
xii, 338 pages ; 24 cm.
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HV6695 .N67 1998 Adult Non-Fiction Non-Fiction Area

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Consumer Fraud examines and places in historical and contemporary context the subject of consumer fraud. Issues such as telemarketing fraud, consumer awareness, and truth in advertising are explored as well as the social implications and the impact consumer fraud has had on our lives.

In one compact volume, readers will find an informative introduction, a chronology of significant milestones related to consumer fraud, facts and statistics, a collection of biographical sketches, a directory of organizations, and a listing of print and nonprint resources, including Internet coverage. Rounded out by a comprehensive index, this handbook is an excellent choice for anyone seeking a one-stop reference work on consumer fraud.

Author Notes

Lee E. Norrgard is investigative analyst and acting manager of the Consumer Affairs Division of the American Association of Retired Persons.
Julia M. Norrgard is a senior legal assistant at Aschcraft and Gerel in Alexandria, Virginia. She has an M.A. in history from George Mason University.

Reviews 2

Booklist Review

Books in the Contemporary World Issues series, providing background information, chronology, biographies, documents, organizations, and resources. The resources section of MIAs is especially rich in nonprint materials, with a well-annotated list of Internet sites and even a radio talk show. The resources section in Consumer Fraud lists almost 30 Web sites.

Choice Review

Underrated and underreported, consumer fraud costs US consumers 40 billion dollars a year. The authors present the background and history of this topic, starting in 1800 BCE. Recent targeted areas include advertising, automobiles, consumer credit, high-tech devices, and investments. Many tactics are described. Biographies of notables in consumer advocacy and fraud are included, such as Ralph Nader, Esther Peterson, Charles Keating, and Charles Ponzi. One chapter is devoted to documents, laws, and regulations regarding primary consumer rights covering food, cosmetics, mail and wire fraud, deceptive practices, and credit. Interesting examples of blue-sky and lemon laws are given. Federal, national, state, and local agencies and organizations are listed that give consumers avenues for information and due process. Many kinds of resources are included, all with annotations: books, magazine articles, congressional publications, reports, videotapes, and Web sites. A glossary is included. Information is clear and readable. The index could be more complete; such terms as "woman," "women," "female," " sweepstakes," "service fee," and "stocks" are omitted. A worthwhile addition to collections concerned with current consumer issues and law. P. Miller New Hampshire Community Technical College at Laconia

Table of Contents

Prefacep. xi
1 A Survey of Consumer Fraud Issuesp. 1
The Nature of the Problemp. 2
Definition of Consumer Fraudp. 8
A Fair Marketplacep. 10
Consumer Fraudsp. 14
Advertisingp. 14
Automobile Purchases and Repairp. 18
Credit Issuesp. 23
High-Tech Merchandisingp. 25
Investment Fraudsp. 29
Predatory Practicesp. 32
2 Chronologyp. 41
3 Biographiesp. 61
Charles Keating Jr.p. 62
John F. Kennedyp. 64
Ralph Naderp. 66
Esther Petersonp. 69
Charles Ponzip. 72
Franklin D. Rooseveltp. 75
Theodore Rooseveltp. 78
Upton Sinclairp. 81
Colston E. Warnep. 84
Harvey Washington Wileyp. 86
4 Documents, Laws, and Regulationsp. 93
Consumer Fraud and Consumer Rightsp. 94
The Constitution of the United Statesp. 94
President Kennedy's 1962 Consumer Message to Congressp. 94
The Consumers' Right to Safetyp. 99
Federal Food, Drug and Cosmetic Actp. 99
Wholesale Meat Inspection Act (1967)p. 102
The Consumers' Right to be Informedp. 104
Mail Fraud Statute (1872)p. 104
Wire Fraud Statute (1952)p. 105
Federal Trade Commission Act (1914)p. 105
Telemarketing Sales Rule (1995)p. 107
Federal Trade Commission Policy Statement on Unfairness (1980)p. 112
Federal Trade Commission Policy Statement on Deception (1983)p. 116
Federal Trade Commission Policy Statement Regarding Advertising Substantiation (1984)p. 121
Truth in Lending Act (1969)p. 123
Fair Credit Reporting Act (1970)p. 126
Magnuson-Moss Warranty Act (1975)p. 130
An Example of an Unfair and Deceptive Practices Lawp. 138
An Example of a Blue Sky Lawp. 142
An Example of a Lemon Lawp. 145
The Consumers' Right to Choosep. 149
Sherman Antitrust Act (1890)p. 149
Clayton Antitrust Act (1914)p. 150
Robinson-Patman Act (1938)p. 153
Remarks by Robert Pitofsky, Chairman, Federal Trade Commissionp. 156
5 Directory of Agencies and Organizationsp. 165
Selected Federal Agenciesp. 166
National Consumer Organizationsp. 170
State, County, and City Consumer Protection Offices and Local Better Business Bureausp. 173
6 Print Resourcesp. 269
Booksp. 270
Periodical Articlesp. 289
Congressional Documentsp. 297
Reports and Special Publicationsp. 303
7 Nonprint Resourcesp. 309
Videotapesp. 310
Websitesp. 312
Glossaryp. 319
Indexp. 329