Cover image for Business speak : using speech technology to streamline your business
Business speak : using speech technology to streamline your business
Janal, Daniel S.
Personal Author:
Publication Information:
New York : Wiley, [1999]

Physical Description:
xi, 274 pages : illustrations ; 24 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HD30.33 .J36 1999 Adult Non-Fiction Central Closed Stacks

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Speech recognition technology is no longer a futuristic invention found only in science fiction novels. Today, major companies are using voice recognition in a variety of applications to increase customer satisfaction, reduce costs, and enhance employee productivity. The ultimate bridge between people and computers, speech recognition is leading to an entirely new era in business and having a profound impact on the way we work and live.

In his remarkable new book Business Speak, Daniel Janal is the first to discuss how speech technology innovates business processes and products. He explains the extraordinary benefits of this technology and how it can be utilized to streamline your business operations. You'll learn ways to modernize the workplace, increase profits, and improve customer and employee satisfaction simply by incorporating voice recognition applications into your business.

Currently, companies are using voice recognition to control computers, thus reducing keyboarding and data entry costs; in automated telephone systems, eliminating the need for operators or customer service representatives; and even to retrieve messages while on the road. This book discusses the various business applications and products that your company can use right away to benefit from voice technology.

Business Speak takes a solutions-oriented approach, examining the business problems that can be addressed by this technology. Janal offers examples of typical problems and describes the products, services, or applications that can be used to find solutions. He also presents case studies from companies that are successfully using voice technology products to help you learn from their experiences and apply that knowledge to your own situation.

Among the many advantages of speech technology you'll discover in this book:
* Securing sensitive information
* Managing your mail and messages
* Improving your personal performance
* Providing superior customer service and reducing the costs of call centers
* Translating written documents and telephone conversations into other languages
* Making mobile workers more productive-and safer on the road

Business Speak also examines investing in voice technology and how to justify the cost. Janal helps you determine how your company will benefit by providing you with informative checklists and benchmarks detailing just how your business will see a return on an investment.

From talking toys to dictation software, speech recognition has already grown into a hundred-million-dollar business. Business Speak is your guide to using this widely sought-after technology to support your own initiatives, reach a new high-tech market, and run a more efficient and profitable company.

The newest voice in business has everyone listening-and improving their performance and profits

For years, speech recognition applications ran only on large machines and produced minimal results. Today, the latest advances in this technology are revolutionizing how we do business. In Business Speak, technology expert Daniel Janal explores this important innovation and covers the immense impact it will have on every aspect of the business world, from operations to products to services.

He explains how managers can use speech recognition to modernize the workplace and improve productivity, transforming their businesses as they tap a new market of high-tech solutions-and doing so at prices that practically every company can afford.

Upside Books examine events in business and management through the lens of technology. Upside Magazine is the preeminent magazine for executives and managers eager to understand the business of high-tech.

Author Notes

DANIEL S. JANAL is the founder and President of Janal Communications, an online marketing and public relations agency. He is also the author of seven books on business technology, including Risky Business (Wiley). Janal lectures at the University of California, Berkeley, and Stanford University. You can contact him by e-mail at or view his Web site at

Table of Contents

Your Company Can Benefit from Voice Recognition Solutions
Implementing Your Company2s Voice Recognition Plan
Creating Products, Services, and Applications with Voice Technology
Marketing Your Voice Technology Products
Using Voice Technology to Secure Your Business
Providing Superior Customer Service and Reducing Costs of Call Centers
Connecting Phone Customers Faster
Dictation and Data Entry Applications
Improving Your Personal Performance: Reducing "Administrivia"
Managing Your Mail and Messages
Voices around the World: International Applications
Web Voices: Internet Applications
On the Road: Automotive Applications
Voices in the Home: Home Appliances and Embedded Systems
You Can Take It with You: Wearable Computers
Challenges for the Future
Further Reading