Cover image for Reliability simplified : going beyond quality to keep customers for life
Title:
Reliability simplified : going beyond quality to keep customers for life
Author:
Harrington, H. J. (H. James)
Publication Information:
New York : McGraw-Hill, [1999]

©1999
Physical Description:
xxiii, 384 pages : illustrations ; 25 cm + 1 computer laser optical disc (4 3/4 in.).
Language:
English
Added Author:
ISBN:
9780070270510
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library TS173 .A53 1999 Book and Software Set Central Closed Stacks
Searching...
Central Library TS173 .A53 1999 Book and Software Set Non-Fiction Area
Searching...

On Order

Summary

Summary

Today's progressive companies must go beyond quality to assure customers that the reliability of products and services is not in doubt. Reliability Simplified examines this most frequently overlooked step in providing total customer satisfaction, and presents strategies to guarantee consistently improved reliability.

In-depth analyses cover basic concepts of reliability versus quality, then go beyond them to discuss the implementation of a reliability program. Readers will gain a new appreciation and understanding of the often-overlooked reasons that such a program is necessary and profitable.


Google Preview