Cover image for Human resources kit for dummies
Human resources kit for dummies
Messmer, Max, 1946-
Personal Author:
Publication Information:
Foster City, CA : IDG, [1999]

Physical Description:
xxvi, 348 pages ; 24 cm + 1 computer optical disc (4 3/4 in.)
General Note:
Includes index.
Format :


Call Number
Material Type
Home Location
Item Holds
HF5549 .M36 1999 Book and Software Set Non-Fiction Area

On Order



Human Resources Kit For Dummies offers a wealth of practical information, insights, and tools to help align an organization's human resources practices and policies with its overall business objectives. It provides detailed guidelines on how to set up and implement successful HR practices, as well as actual tools you can use right now - forms, templates, Web site links, and much more.

Whether you're a small business owner or a HR professional, you'll appreciate this up-to-date guide to the most common HR functions, including hiring, benefits administration, performance evaluation, and training. If you want to create an employee-friendly workplace or find new ways to compensate your top people, Human Resources Kit For Dummies gives you the information you need to:

Develop a recruiting strategy Find great staffing sources Create the right benefits packages Make offers candidates accept Outsource and use temporary help Keep current on employment laws

This helpful guide will help you get the maximum mileage out of job fairs and online recruiting, create effective wage structures, dole out kudos and discipline - and keep it all legal! You'll get an overview of key issues impacting HR administration, and understand how the process works, from staffing to benefits. You'll understand the changing needs and demands of both the marketplace and your employees, discover new motivational techniques, and develop wages and benefits packages that keep you competitive. You'll find expert advice on every aspect of HR, including:

Anti-discrimination legislation Developing a "flat" organization Recruiting on campus How to read a resume Interviewing prospective employees Wooing reluctant candidates Using temporary employees Measuring employee performance Firing or laying off employees Designing training and development plans

The book also includes a CD-ROM packed with vital forms and contracts, from job application forms and sample employee policies to performance appraisals and benefit plan worksheets. For small business owners or HR professionals who need a helpful reference to the kinds of issues companies deal with daily, Human Resources Kit For Dummies is the friendly guide that makes HR simple and easy.

Author Notes

As chairman and CEO of Robert Half International Inc. (RHI), the world's largest specialized staffing firm, Max Messmer is one of the foremost experts on human resources and employment issues. His entire business is built on the premise that the success of any company is based on the extent to which attracting and keeping outstanding talent is a top priority.
Messmer has written several critically acclaimed books, including Job Hunting For Dummies (IDG Books Worldwide, 1995, 1999), The Fast Forward MBA in Hiring (John Wiley & Sons, Inc., 1998), 50 Ways to Get Hired (William Morrow & Co., Inc., 1994), and Staffing Europe (Acropolis Books Ltd., 1991). Messmer's expertise has been featured in major business publications such as Fortune, Forbes , and The Wall Street Journal , and he has also written hundreds of bylined articles and columns on job seeking, employment, and management topics.
Robert Half International (NYSE symbol: RHI), a Fortune 1000 firm, ranked in the top 1 percent of all firms actively traded on the New York Stock Exchange, based on returns to investors for the five-year period ending 12/31/98. Messmer's company is the only staffing firm included in this top ranking. RHI was also one of only 31 companies to be included on The Wall Street Journal' s 1998 Honor Roll" for its stock market returns to investors for the previous one-, three-, five- and ten-year periods ending 12/31/97, and was recently included in Fortune magazine's list of "America's Greatest Wealth Creators" and in Forbes' "Platinum List" for exceptional investor returns and growth among business services firms.
Founded in 1948, the company's specialized temporary, project, and full-time staffing services include Accountemps, Robert Half, and RHI Management Resources, for accounting and finance; RHI Consulting, for information technology; OfficeTeam, for highly skilled office support; and The Affiliates, for legal staffing. The company serves its clients and candidates through more than 230 offices worldwide and through online job search services at its divisional Web sites.
Messmer has been ranked by Chief Executive magazine among the Top 100 CEOs in the nation for the past four consecutive years. He is a member of the board of directors of a number of major corporations, including Airborne Freight Corporation, Health Care Property Investors, Inc., and Spieker Properties, Inc. Previously, Messmer served on the boards of First Interstate Bancorp, NationsBank (of North Carolina), Pacific Enterprises, and Southern California Gas Company, among others. During the Reagan administration, he served on the President's Advisory Committee on Trade Negotiations. Messmer was valedictorian of his graduating class at Loyola University, and also graduated cum laude from the New York University School of Law.
For expert advice on the legal issues currently impacting HR, Human Resources Kit For Dummies incorporates the sage counsel of O'Melveny & Myers LLP, one of the world's largest and most preeminent law firms and a leading specialist on employee benefits law. The Los Angeles-based firm was founded in 1885 and today has offices throughout the United States and abroad. Its primary practice areas include Labor and Employment; Corporations; Trade and International Law, Litigation; Entertainment/Media/Internet and Intellectual Property; Real Estate, Environmental and Natural Resources; and Tax and Bankruptcy. Of particular value were the contributions of one of the firm's senior partners, Scott Dunham, a top employment law expert.

Table of Contents

Introductionp. 1
Who Should Read This Bookp. 1
What You'll Gain from This Bookp. 2
How This Book Is Organizedp. 2
Icons Used in This Bookp. 4
Part I Building the Frameworkp. 5
Chapter 1 The Big Picturep. 7
Scoping Out the HR Role in Today's Worldp. 8
New Horizons: The Six Key HR Issuesp. 11
Chapter 2 The Fundamentals: A Closer Look at the HR Functionp. 17
Hiring: Think "Process"p. 17
Compensation and Benefits: Nothing Is Simplep. 18
Organizational Development: It Never Stopsp. 20
Labor Relations: Keeping the Peacep. 20
Making a Difference: How to Make the HR Function a Business Plusp. 21
HR Software: Staying Ahead of the Curvep. 22
Chapter 3 Law and Order: Navigating the Legal Minefield of Hiring and Managingp. 27
Discriminationp. 29
Disparate Impactp. 29
The Paper Chase: Complying with the Equal Employment Opportunity Commission (EEOC)p. 30
The EEO family: A Closer Lookp. 32
Sexual Harassment: It's Not a Joking Matterp. 36
Forms on the CDp. 39
Part II The Right People in the Right Placesp. 41
Chapter 4 People Smart: The New World of Recruiting and Hiringp. 43
The New World of Hiring: A Bird's Eye Viewp. 44
Strategic Staffing: The Best Way to Gop. 45
The Six Key Hiring Trends for the Millennium and Beyondp. 46
Your Basic Hiring Strategy: A Quick Look at the Optionsp. 50
Employee Classification: Yes, It Mattersp. 51
Chapter 5 Figuring Out Your Needsp. 55
Getting to the Core of What You Needp. 55
Building Competency Modelsp. 56
The ABCs of Job Descriptionsp. 60
What's in a Job Title?p. 64
HR Forecasting: Does It Make Sense in Your Company?p. 65
Forms on the CDp. 66
Chapter 6 Resourceful Recruitingp. 67
Recruiting: More than Just a Numbers Gamep. 67
Getting Startedp. 68
The Recruiting Horizon: Looking at the Optionsp. 70
How To Write the Right Job Adp. 73
Using Recruitersp. 74
Back to School: Recruiting on Campusp. 78
Other Recruiting Sources Worth Looking Intop. 79
Online Recruiting: Getting Maximum Mileagep. 82
Chapter 7 Narrowing Down the Fieldp. 87
Job Applications: Are They Obsolete?p. 87
Controlling the Flow: Setting Up a System for Screeningp. 90
Resume Roulette: How to Read "Behind" the Linesp. 91
Testing: What Works and What's Legal?p. 95
Forms on the CDp. 100
Chapter 8 One on One: Getting the Most Out of Interviewingp. 101
Interviewing: The Basicsp. 102
The Five Deadly Sins of Job Interviewingp. 103
Setting the Stagep. 104
The Introduction: Warming Upp. 105
Q and A: Mastering the Artp. 106
Fifteen Solid Questions to Ask and How to Interpret the Answersp. 112
End Game: Closing on the Right Notep. 116
Forms on the CDp. 117
Chapter 9 The Home Stretch: Making the Final Decisionp. 119
Coming to Grips with the Basic Challengep. 120
"Tools" of the Tradep. 121
Selection Methods: You Need a "System"p. 123
Doing Things Rightp. 127
Beating the System: How to Check Referencesp. 129
Making Offers They Can't Refusep. 132
Wooing Reluctant Candidatesp. 133
Forms on the CDp. 135
Chapter 10 Getting Permanent Benefit from Temporary Staffingp. 137
Making the Basic Choicep. 138
Finding the Right Staffing Sourcep. 140
Getting the Most Out of Contingent Workersp. 142
Contingent Workers: Avoiding Legal Hasslesp. 146
Form on the CDp. 147
Part III Money Talk: How to Handle Compensation and Other Perksp. 149
Chapter 11 Starting Off on the Right Footp. 151
Three Approaches to Orientation That You Never Want to Takep. 152
An Orientation on Employee Orientationp. 153
From the Outside Looking In: How Good is Your Current Program?p. 156
Smoothing the Way: Good Ideas for Great Orientation Programsp. 156
Policy and Procedures Manual: Yes, You Need Onep. 160
Mentoring: The Secret Ingredient to Successful Employee Orientationp. 163
Forms on the CDp. 165
Chapter 12 Economics 101: Setting Up an Effective Wage Structurep. 167
The Basic Language of Employee Compensationp. 168
Setting the Foundation for an Effective Compensation Systemp. 169
Exempt and Nonexempt: Why the Distinction Mattersp. 178
Raises and Bonuses: How Much and What Are the Options?p. 180
Final Thoughtsp. 183
Chapter 13 Creating the Right Benefits Packagep. 185
What's a Benefit Anyway?p. 186
The Four Key Trends in Benefits Managementp. 186
The "Big 3": The Basics of Benefits Coveragep. 187
A Healthy Approach to Health Insurancep. 190
Pensions, 401 (k)s and Other Retirement Optionsp. 193
The Benefits Smorgasbordp. 198
Five Ways to Make Your Life Easierp. 202
Forms on the CDp. 204
Part IV Keeping Things Togetherp. 205
Chapter 14 Creating an Employee-Friendly Work Environmentp. 207
People-Oriented Workplace: The Basicsp. 208
Goodbye 9 to 5: The Emergence of New Work Arrangementsp. 211
Telecommuting: The Adult Version of Homeworkp. 214
Avoiding Burnoutp. 218
Setting Up an Employee Assistance Programp. 220
Company Moralep. 222
Form on the CDp. 222
Chapter 15 Measuring Employee Performancep. 223
Performance Appraisal: An Overview of the "Process"p. 224
Deciding on a Performance Appraisal Systemp. 225
Launching the Program in Your Companyp. 232
Getting the Most Out of the Performance Appraisal Meetingp. 236
Forms on the CDp. 238
Chapter 16 Training and Developmentp. 241
The Changing Face of Trainingp. 241
Needs Assessment: Where It All Startsp. 243
Evaluating Training Optionsp. 246
Deciding on a Programp. 249
Creating a Learning Environmentp. 251
But Is It Working? How to Measure Resultsp. 252
Learning from Afar: The Growing Impact of Distance Learningp. 254
Chapter 17 Encouraging Extraordinary Performancep. 259
The Case for Employee Empowermentp. 260
Putting Team Power to Workp. 264
Employee Recognition Programsp. 269
Chapter 18 Handling Difficult Situationsp. 273
Fleshing Out the Meaning of At-Will Employmentp. 274
Staying Out of Courtp. 275
Developing Disciplinary Proceduresp. 276
Defusing Grievancesp. 278
Settling Disputesp. 279
Firing Employees: It's Never Easyp. 280
Easing the Trauma of Layoffsp. 284
Dealing with Workplace Violencep. 288
Forms on the CDp. 290
Part V The Part of Tensp. 291
Chapter 19 Ten Keys to HR Success in the Coming Decadep. 293
Adopt a Strategic Approach to Staffingp. 293
Be Aggressive and Resourceful in Recruitingp. 294
Seek to Create a Healthy, Dynamic Culturep. 294
Get the Most Out of Contingent Staffingp. 295
Take a Proactive Approach to Regulatory Compliancep. 295
Make Work/Family Balance a Workplace Priorityp. 295
Put HR Technology to Sensible Usep. 296
View Training as an Ongoing Investment and Not an Event-Related "Expense"p. 296
Create a High-Performance Environmentp. 296
Handle Discipline and Dismissal Carefullyp. 297
Chapter 20 Ten Ways to Increase Your Effectiveness as Your Company's HR Specialistp. 299
Develop a Business Orientation to HR Initiativesp. 299
Position Initiatives as Bottom-Line Benefitsp. 300
Develop a Marketing Mind-Setp. 300
Share Your Expertisep. 300
Be Your Own Best Advertisementp. 301
Stay on the Leading Edgep. 301
Develop Your Communication Skillsp. 301
Avoid the "Flavor of the Month" Pitfallp. 302
Choose Consultants with Carep. 302
Be Sensitive to the Needs and Agendas of Line Managersp. 302
Chapter 21 Ten Important Books That Should Be Part of Your HR Libraryp. 303
Beyond Workplace 2000p. 303
Competitive Advantage Through Peoplep. 304
The Fifth Discipline: The Art and Practice of the Learning Organizationp. 304
The Healthy Company: Eight Strategies to Develop People, Productivity, and Profitsp. 305
The 100 Best Companies to Work For in Americap. 305
The Human Resources Yearbookp. 306
The Team Trainer: Winning Tools and Tactics for Successful Workoutsp. 306
Successful Manager's Handbookp. 307
The 8 Practices of Exceptional Companiesp. 307
The High Cost of Low Moralep. 308
Chapter 22 Ten HR-Related Web Sites Worth Exploringp. 309
The ELAWS Advisorp. 309
Human Resources Law Indexp. 310
U.S. Equal Employment Opportunity Commission (EEOC)p. 310
Occupational Safety and Health Administration (OSHA)p. 310
Americans with Disabilities (ADA) Act Document Centerp. 311
Bureau of Labor Statistics (BLS)p. 311
Society for Human Resource Management (SHRM)p. 312
American Society for Training and Development (ASTD)p. 312
Workforce Onlinep. 312
Electric Libraryp. 313
Chapter 23 Employment Law 101: The Ten Most Important HR-Related Lawsp. 315
Age Discrimination in Employment Act (ADEA)p. 315
Americans with Disabilities Act (ADA)p. 315
Civil Rights Act, Title VIIp. 316
Civil Rights Act of 1991p. 316
Consolidated Omnibus Budget Reconciliation Act (COBRA)p. 316
Employee Retirement Income Security Act (ERISA)p. 316
Fair Labor Standards Act (FLSA)p. 316
Family and Medical Leave Act (FMLA)p. 317
Federal Unemployment Tax Act (FUTA)p. 317
Occupational Safety and Health Act (OSHA)p. 317
Chapter 24 Ten HR-Related Associations You Should Know Aboutp. 319
Benefitsp. 319
Compensationp. 319
Contingent Workersp. 320
Employee Assistance Programsp. 320
Equal Employment Opportunityp. 320
General HR Managementp. 320
General Managementp. 321
Information Technologyp. 321
Training and Workforce Developmentp. 321
Appendix About the CDp. 323
Indexp. 335
IDG Books Worldwide End-User License Agreementp. 354
Installation Instructionsp. 356
Book Registration Information