Cover image for Emotional labor in the service economy
Title:
Emotional labor in the service economy
Author:
Steinberg, Ronnie J., 1947-
Publication Information:
Thousand Oaks, CA : Sage Publications, [1999]

©1999
Physical Description:
230 pages ; 24 cm.
General Note:
"January 1999" -- front cover.
Language:
English
Contents:
Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart -- [The contours of emotional labor] -- Caring labor / Susan Himmelweit -- The cost of caring / Paula England and Nancy Folbre -- Comfort and struggle : emotion work in family life / Marjorie L. DeVault -- [Emotional labor on the job] -- Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen -- Emotional labor in service work / Robin Leidner -- Emotional labor in academia : the case of professors / Marcia L. Bellas -- Police force or police service? : gender and emotional labor / Susan Ehrlich Martin -- Emotional labor among paralegals / Jennifer L. Pierre -- [Emotional labor, its measurement and repercussions] -- Emotional labor in job evaluation : redesigning compensation practices / Ronnie J. Steinberg -- The psychosocial consequences of emotional labor / Amy S. Wharton -- Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library H1 .A4 V.561 Adult Non-Fiction Central Closed Stacks-Non circulating
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