Cover image for Power etiquette : what you don't know can kill your career
Title:
Power etiquette : what you don't know can kill your career
Author:
Casperson, Dana May.
Personal Author:
Publication Information:
New York : AMACOM, [1999]

©1999
Physical Description:
xi, 195 pages : illustrations ; 23 cm
Language:
English
ISBN:
9780814479988
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library HF5389 .C37 1999 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

"Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career?

Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ""manners reference"" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as:

* telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more."


Author Notes

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.


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