
Available:*
Library | Call Number | Material Type | Home Location | Status |
---|---|---|---|---|
Central Library | HD62.15 .B58 1998 | Adult Non-Fiction | Central Closed Stacks-Oversize Non-Circ | Searching... |
On Order
Summary
Summary
Explains the significant changes made to the 1997 Malcolm Baldridge National Quality Award criteria for high performance management systems. The 20 items that compose the criteria are flow charted and analyzed, and the text prepares and guides organizations through a site visit by Baldridge Award or state-level award examiners. Also discusses linkages between the 20 criteria items, reasons for using the criteria to improve an organization's performance, and a directory of past Baldridge Award winners. Annotation copyrighted by Book News, Inc., Portland, OR