Title:
Insights to performance excellence, 1998 : an inside look at the 1998 Baldrige Award criteria
Author:
Blazey, Mark L.
Personal Author:
Publication Information:
Milwaukee, Wis. : ASQ Quality Press, [1998]
©1998
Physical Description:
x, 266 pages : illustrations ; 28 cm
General Note:
Rev. ed. of: Insights to performance excellence, 1997.
Includes index.
Language:
English
ISBN:
9780873893800
9780873894319
Format :
Book
Available:*
Library | Call Number | Material Type | Home Location | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | HD62.15 .B58 1998 | Adult Non-Fiction | Central Closed Stacks-Oversize Non-Circ | Searching... | Searching... |
On Order
Summary
Summary
Explains the significant changes made to the 1997 Malcolm Baldridge National Quality Award criteria for high performance management systems. The 20 items that compose the criteria are flow charted and analyzed, and the text prepares and guides organizations through a site visit by Baldridge Award or state-level award examiners. Also discusses linkages between the 20 criteria items, reasons for using the criteria to improve an organization's performance, and a directory of past Baldridge Award winners. Annotation copyrighted by Book News, Inc., Portland, OR