Cover image for Assessing service quality : satisfying the expectations of library customers
Title:
Assessing service quality : satisfying the expectations of library customers
Author:
Hernon, Peter.
Personal Author:
Publication Information:
Chicago : American Library Association, 1998.
Physical Description:
xvii, 243 pages : illustrations ; 28 cm
Language:
English
Added Author:
ISBN:
9780838934890
Format :
Book