Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Title:
Assessing service quality : satisfying the expectations of library customers
Author:
Hernon, Peter.
Personal Author:
Hernon, Peter.
Publication Information:
Chicago : American Library Association, 1998.
Physical Description:
xvii, 243 pages : illustrations ; 28 cm
Language:
English
Subject Term:
Public services (Libraries) -- Evaluation.

Public services (Libraries) -- United States -- Evaluation.
Added Author:
Altman, Ellen.
ISBN:
9780838934890
Format :
Book

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