Cover image for Managing knowledge : a practical Web-based approach
Managing knowledge : a practical Web-based approach
Applehans, Wayne.
Personal Author:
Publication Information:
Reading, Mass. : Addison-Wesley, [1999]

Physical Description:
115 pages : illustrations ; 26 cm.
General Note:
Includes index.
Format :


Call Number
Material Type
Home Location
Item Holds
QA76.9.D3 A665 1999 Adult Non-Fiction Central Closed Stacks

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Managing knowledge is a new and vital skill for corporations. In the information economy, the organization that knows the most about itself and its business is best positioned for success. But, how do you begin to implement a knowledge management strategy? How can you get started making better use of your organizations data, information, and knowledge? Managing Knowledge is the first practical guide to applying the theories and reaping the benefits of knowledge management. You will learn tools, techniques, and methodologies to help you: *Evaluate content in the context of corporate goals *Determine what information should be included and excluded in a knowledge management implementation *Create a Web-based knowledge management strategy to support critical business processes *Find the right people to manage important content *Facilitate and encourage knowledge sharing Knowledge management allows you to increase productivity and reduce costs throughout your supply chain by getting the right content to the right people at the right time. With this book, you will learn proven methods for identifying valuable information--corporate intellectual capital--and linking it to business proc

Author Notes

Wayne Applehans , Alden Globe, and Greg Laugero are acknowledged experts in the developing field of Web-based knowledge management. They work for J.D. Edwards in Denver, Colorado, a leading developer of multinational, integrated enterprise software for distribution, finance, human resources, manufacturing, and supply chain management. Their diverse backgrounds span the fields of communication, organizational change, human resources, online marketing, publishing, advertising, information design, electronic community building, IT, and knowledge management. They are winners of the 1997 Software Marketing Awards Best Web Marketing Program.

Alden Globe , with Greg Laugero, founded Industrial Wisdom, LLC a company that focuses on driving down costs and driving up profitability by getting authoritative, accurate, and consistent information to decision makers at all levels of the organization. He is a renowned intranet evangelist and knowledge management expert whose pioneering work on J.D. Edwards' Knowledge Garden has been widely studied.

Greg Laugero , with Alden Globe, founded Industrial Wisdom, LLC--a company that focuses on driving down costs and driving up profitability by getting authoritative, accurate, and consistent information to decision makers at all levels of the organization. He is an expert in the disciplines of intellectual capital management and organizational communications.


Reviews 1

Library Journal Review

The web is a popular technological platform for knowledge management. This book delivers practical and easy-to-follow advice on how to use Internet-based technologies to implement a KM project. A 90-day action plan provides step-by-step advice for those unsure of where to begin. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Preface: Who Should Read This Book?
Is This Book Right for You?
Why This Book Is Different
Introduction: Retooling for the Information Economy
Data-Induced Paralysis
Why You Need Managing Knowledge
A Tactical Definition of Knowledge
Simplicity and Knowledge
People, Content, and Technology
Navigating the Information Maelstrom
How This Book Is Organized
I Getting Started
1 Strategy
Beyond AccessibilityFrom Information Systems to Managing Knowledge
The AuditMatching KM Projects to Business Objectives
The Content PortfolioKnowing Whats Important
The Knowledge ArchitectureThe Scope of the Effort
Return on Investment
2 Profiling People
Whom Do You Profile?
How Do You Profile?
II Organizing Around Knowledge
3 Storyboarding Knowledge
Mapping People and Content
Step One: Identifying Your Strategic Business Cycles
Step Two: Mapping Your Information Leverage Points
Step Three: Adding the People
Step Four: Identifying the Content
4 Mapping the Knowledge Network
Step One: Identifying Content Centers
Step Two: Adding Content Satellites
Step Three: Staffing and Assigning Ownership
Part Three Knowledge Architecture
5 Hiring People
The Levels of Knowledge Managers
Knowledge Analyst
Knowledge Author
Extended Team
6 Mobilizing Content
Avoiding the Index Everything Fallacy
Common Vocabulary
Common Ground
Content Types
Maintaining Discipline
Assigning Ownership
7 Building the Technical Architecture
Layer One: Access
Layer Two: Interface
Layer Three: Intelligence
Layer Four: Knowledge-Enabling Applications
Layer Five: Transport
Layer Six: Repositories
IV The Ninety-Day Action Plan
Action Plan: Day 1-Day 30
Action Plan: Day 31-Day 60
Action Plan: Day 61-Day 90