Cover image for Essential manager's manual
Essential manager's manual
Heller, Robert, 1932-2012.
Personal Author:
First American edition.
Publication Information:
New York, N.Y. : DK Pub., 1998.
Physical Description:
864 pages : color illustrations ; 22 cm
General Note:
Includes index.
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HD31 .H444 1998 Adult Non-Fiction Open Shelf
HD31 .H444 1998 Adult Non-Fiction Open Shelf

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In today's business arena, the ability to manage successfully is a prerequisite to any career path. The Essential Manager's Manual takes the mystery out of the art of management, offering clear, concise and realistic step-by-step advice that even the first-time manager can follow with success. The book is peppered with more than 1,200 power tips in a compartmentalized approach to management that will benefit even the most seasoned veteran with its comprehensive content and accessible point-of-view.

An understanding of what makes people perform and how to solve problems that affect performance in the workplace is key to exceptional management technique. All readers will find value in this book's priceless advice on subjects as diverse as greeting overseas business contacts, setting an agenda for a meeting, taking minutes, reorganizing the layout of an office, and holding a brainstorming session.

Fully recognizing that "cookie cutter" solutions simply don't work in today's complex professional world, Heller and Hindle offer options for each topic, allowing the reader to explore them through flowcharts and diagrams. In addition, self-evaluation forms help each individual reader assess their innate ability in each area, in order to focus their energies as they utilize the book. Well-chosen photographs illustrate situations and bring advice to life by demonstrating the personality types and situations described and ensuring that each lesson "clicks" for the reader, guaranteeing results after just one brisk reading.

The DK Essential Managers series covers a range of business and management topics and has sold more than two million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics.

Author Notes

Robert Heller is a leading authority on management consulting. He was the founding editor of Management Today, and as editorial director of Haymarket Publishing Group, supervised the launch of a number of highly successful magazines, including Campaign and Computing. He is the author of many acclaimed and worldwide bestselling books including The Naked Manager, Culture Shock, The Age of the Common Millionaire, The Way to Win (with Will Carling), The Complete Guide to Modern Management, and In Search of European Excellence.
Tim Hindle is founder of the business language consulting firm, Working Words, which helps companies compose material in English and communicate their messages clearly to their intended audiences. He has been a contributor to The Economist since 1979 and was editor of EuroBusiness from 1994 to 1996. As editorial consultant and author, Tim Hindle has produced a number of titles including Pocket Manager, Pocket MBA, Pocket Finance, and a biography of Asil Nadir. The Sultan of Berkeley Square.

Reviews 1

Booklist Review

DK's imprints include a number of illustrated reference works on topics ranging from alternative medicine to rock stars, but this is its first business title. Heller is the prolific author of numerous business books, including The Leadership Imperative (1995) and The Naked Manager (1985). He is also the founding editor of Management Today, one of Britain's leading business magazines. Hindle has been the chief contributor to the Field Guide Business Glossary series, a joint effort between Economist Books Ltd. and Harvard Business School Press. Heller and Hindle focus on time management, decision making, and communication, but subjects also include successful delegation, interviewing, stress reduction, and managing change. This sturdy manual is well organized and well written, and it has an excellent index. It is also filled with attractive, colorful illustrations, photographs, and charts, which not only enliven it but also distinguish it from similar guides. --David Rouse

Table of Contents

Introductionp. 8
Communicating Clearlyp. 14
Learning the Basicsp. 18
Exchanging Informationp. 36
Acquiring More Skillsp. 46
Communicating for Resultsp. 66
Managing Timep. 82
Understanding Timep. 86
Planning for Successp. 96
Making Instant Changesp. 110
Managing the Time of Othersp. 142
Making Decisionsp. 150
Analyzing Decision-Makingp. 154
Reaching a Decisionp. 166
Implementing a Decisionp. 200
Delegafing Successfullyp. 218
Understanding Delegationp. 222
Delegating Effectivelyp. 232
Monitoring Progressp. 252
Improving Skillsp. 276
Motnating Peoplep. 286
Analyzing Motivationp. 290
Building Up Motivationp. 300
Getting the Best from Peoplep. 316
Rewarding Achievementp. 340
Managing Teamsp. 354
Understanding How Teams Workp. 358
Setting Up a Teamp. 372
Improving Team Efficiencyp. 384
Working for the Futurep. 408
Managing Meetingsp. 422
Using Meetings Effectivelyp. 426
Preparing for a Meetingp. 440
Attending a Meetingp. 454
Chairing a Meetingp. 466
Presenting Successfullyp. 490
Preparing a Presentationp. 494
Preparing Yourselfp. 524
Delivering a Presentationp. 534
Handling an Audiencep. 544
Negotiating Successfullyp. 558
Preparing for a Negotiationp. 562
Conducting a Negotiationp. 586
Closing a Negotiationp. 604
Interviewing Peoplep. 626
Preparing for an Interviewp. 630
Conducting an Interviewp. 660
Analyzing an Interviewp. 678
Managing Changep. 694
Understanding Changep. 698
Planning Changep. 708
Implementing Changep. 734
Consolidating Changep. 748
Minimizing Stressp. 762
Understanding Stressp. 766
Analyzing the Causes of Stressp. 780
Dealing with Stress at Workp. 794
Taking Action at Homep. 822
Indexp. 830
Acknowledgementsp. 862