Cover image for The Drucker Foundation self-assessment tool : participant workbook
The Drucker Foundation self-assessment tool : participant workbook
Drucker, Peter F. (Peter Ferdinand), 1909-2005.
Revised edition.
Publication Information:
New York : Drucker Foundation ; San Francisco : Jossey-Bass, [1999]

Physical Description:
ix, 67 pages : illustrations ; 29 cm
General Note:
An earlier edition was entitled: The five most important questions you will ever ask about your nonprofit organization.
Format :


Call Number
Material Type
Home Location
Item Holds
HD62.6 .D777 1999 Adult Non-Fiction Non-Fiction Area-Oversize
HD62.6 .D777 1999 Adult Non-Fiction Central Closed Stacks-Oversize Non-Circ

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Peter F. Drucker Foundation for Nonprofit Management

As a tool for clarifying the thinking of volunteer boards, the Drucker Self-Assessment Tool is unparalleled. This is a real way to develop a language, get to the critical issues, and move on--the most practical and efficient method I have seen. As facilitator of over 175 retreats, it is the best thing I've used--and I appreciate the enhancements and improvements!

--Peggy Outon, board chair, National Alliance for Nonprofit Management

The Drucker Foundation's Self-Assessment Tool has made a lot of changes in the way we do business. . . . The workbook was a good beginning. The interactions and 'homework reports' on flip-chart paper were a vital part of this learning process.

--Sue H. Brown, executive director, Senior Centers of Spartanburg County, Inc.

The results far surpassed our expectations. The Drucker Process literally revitalized the organization. The board members have rallied around a new mission statement, taken on a variety of tasks, and designed new programs, which are very realistic.

--Beth S. Cole, former executive director, American Academy of Home Care Physicians

For over fifty years, Peter F. Drucker has shared his wisdom with organizations in the private, public, and nonprofit sectors. The Drucker Foundation Self-Assessment Tool puts his invaluable management experience into your hands--and gives you the means to rediscover the mission and potential of your nonprofit organization. Originally published in 1993, the best-selling Self-Assessment Tool has helped and inspired nonprofit boards, executives, and teams to apply Drucker's insights to their organizations' needs. Based on extensive user feedback and research, the new and improved Participant Workbook has been streamlined for greater flexibility and focus.

The revised Participant Workbook presents Peter Drucker's Five Most Important Questions and fully updated worksheets. There is no right way to use this tool: you make it your own. Its clear directions and straightforward method make it easy to implement with groups of any size, management level, or planning experience. By the And of the self-assessment process, participants will not only have a stronger understanding of their mission, values, and customers, but also an effective plan to apply what they learned.

Multiple Uses for the Self-Assessment Tool

? The leadership team--the chairman of the board and the chief executive--can lead the organization in conducting a comprehensive self-assessment, refining mission, goals, and results, and developing a working plan of action.

? Teams throughout the organization can use the Tool to invigorate projects, tailoring the process to focus on specific areas as needed.

? Governing boards can use the Tool in orientation for new members, as means to deepen thinking during retreats, and to develop clarity on mission and goals.

? Universities and colleges can use the Tool as a guide for field projects with organizations from the nonprofit, business, and government sectors, and as a resource for boards and faculty.

? Working groups from collaborating organizations can use the Tool to define common purpose and to develop clear goals, programs, and plans.

Table of Contents

Frances Hesselbein
Forewordp. v
Acknowledgmentsp. viii
About Peter F. Druckerp. ix
Part 1 Introduction to Self-Assessment
Self-Assessment: The First Action Requirement of Leadershipp. 3
How to Use This Workbookp. 7
Definition of Termsp. 9
Part 2 The Five Questions
Question 1 What Is Our Mission?p. 13
Worksheet 1 What Is the Current Mission?p. 17
Worksheet 2 What Are Our Challenges?p. 18
Worksheet 3 What Are Our Opportunities?p. 19
Worksheet 4 Does the Mission Need to Be Revisited?p. 20
Question 2 Who Is Our Customer?p. 21
Worksheet 5 Who Are Our Primary and Supporting Customers?p. 25
Worksheet 6 How Will Our Customers Change?p. 26
Question 3 What Does the Customer Value?p. 31
Worksheet 7 What Do We Believe Our Primary and Supporting Customers Value?p. 35
Worksheet 8 What Knowledge Do We Need to Gain from Our Customers?p. 36
Worksheet 9 How Will I Participate in Gaining This Knowledge?p. 38
Question 4 What Are Our Results?p. 39
Worksheet 10 How Do We Define Results?p. 45
Worksheet 11 Are We Successful?p. 46
Worksheet 12 How Should We Define Results?p. 48
Worksheet 13 What Must We Strengthen or Abandon?p. 49
Question 5 What Is Our Plan?p. 51
Worksheet 14 Should the Mission Be Changed?p. 57
Worksheet 15 What Are Our Goals?p. 58
Afterword: Effective Implementation of the Planp. 59
About the Drucker Foundationp. 62
Self-Assessment Tool Customer Feedback Formp. 64