Cover image for Shocked, appalled, and dismayed : how to write letters of complaint that get results
Title:
Shocked, appalled, and dismayed : how to write letters of complaint that get results
Author:
Phillips, Ellen Haygood, 1947-
Publication Information:
New York : Vintage Books, 1999.

©1997
Physical Description:
xviii, 333 pages ; 21 cm
General Note:
"Vintage original."
Language:
English
ISBN:
9780375701207
Format :
Book